Yes, we only sell human hair that can be flat iron straight. However please keep in mine that the more curly hair is exposed to heat, the more the hair can be weakened. As a result of frequent flat ironing, the hair quality can be affected(which can cause shedding).
Yes, Originally no returns was allowed for custom-made human hair orders. However we have adjusted the policy for customer will receive 58% back for a return. Note, due to the nature of the human hair product, the labor and time that our company requires to collect and produce the human hair (to your submitted specifications) we can only return the percentage of funds that we have not used to produce the order(requested to be returned). To explain according to our policy(5.4-C) For human hair custom orders - If cancellation request is placed
anytime after 30 minutes and the order processing/production have already
started, the customer will be required to pay 42% of their entire order
(This percentage covers the cost of the human hair that was paid by the
company to the hair donor and imported into the country to produce the
order at 30%, plus the cost of production paid to FASHIONHAIREXPO.COM
hair processing workers to produce the order at 12%). If the order has
already shipped and company is able to reverse the shipping direction
back to FashionHairExpo.com headquaters, the customer will be required to
pay shipping fees in addition to the 42% as explained.
No and Yes. Although our hours are from 9am to 9pm, our customer service reps are mobile and are assigned to travel to salons daily. We recommend for all callers to either leave a message when calling or email us for a representative to contact you when they become available.